Frequently Asked Questions (FAQs)





Avandrive for MAC  
  • How do I uninstall Avandrive for MAC?
  • Why you do not support ACL`s, Resource forks, symlinks and extened attributes?
  • Can I use Avandrive on my Mac?
  • Where is the `Restore Client` for Mac?
  • Why do you ask for my Mac password when installing?
Avandrive Backup  
  • What is Avandrive Backup?
  • Is it possible to edit files online with Avandrive Back up?
  • Can I upload new files to Avandrive Backup online?
  • How many computers can I use with Avandrive Backup?
  • How can I recover a previous version of a file?
  • Can I restore multiple files at the same time?
  • How can I set Avandrive to scan my computer in real-time?
  • How do I view or edit documents through the web portal?
  • How do I recover a deleted file?
  • How can I remove data from my backups?
  • When does Avandrive Backup run?
  • How can I view the files I have backed up?
  • What if I have bought the Home Backup package and after 3 months` time I have decided for an upgrade to Home Pro? What will be the expiration date of my account and how much should I have to pay for the upgrade?
  • How to order your Avandrive Home Backup?
Avandrive Storage  
  • What if I have bought the Home Storage package and after 3 months` time I have decided for an upgrade to Home Pro? What will be the expiration date of my account and how much should I have to pay for the upgrade?
  • What is Avandrive Storage?
  • How can I access my Avandrive Storage drive online?
  • How do I change the drive letter from L: to something else?
  • Do I need to have an internet connection to use the Storage drive?
  • Can I upload files to my Storage from anywhere?
  • Is there an additional cost if I want to use storage on multiple computers?
  • How can I play my music from my web browser?
  • Where do I go to recover a previous version of a file?
  • How do I view or edit documents through the web portal?
  • What special apps and file types does Avandrive support through the web portal?
  • How do I get the Avandrive Storage drive on my PC or MAC?
  • How can I share files?
  • Avandrive under Linux
  • Can I choose not to store any files on my hard drive and store all my files only online?
  • Why does my storage drive show the wrong size? Why can`t I use all my storage?
  • How to order your Avandrive Home Storage?
Avandrive Business  
  • What is Avandrive Business?
  • Can I use Avandrive for business to connect a mobile workforce?
  • I am the system admin for my company. What kind of control do I get?
  • What are the main features of Avandrive for Business?
  • What kind of companies can sign up for Avandrive Business?
  • What software is required to run Avandrive for Business?
  • How to order your Avandrive Business?
Avandrive Mobile Applications  
  • How can I use Avandrive from my mobile device?
  • Can I control the quality/speed of video streaming?
  • How do I get the Avandrive mobile apps?
  • How does caching work on the mobile apps?
  • What features are available on the mobile apps?
  • What file formats do the apps support?
Sharing Accounts  
  • What are sharing accounts?
  • If I am not a member of Avandrive, do I have to pay for any shared files received from an existing member?
  • How can I get the full Avandrive sharing capabilities to share my personal files with friends and colleagues?
Troubleshooting  
  • How can I report a problem with the Avandrive Desktop software?
  • I think there is a problem with my Avandrive software. What is the first thing I should do?
  • What`s the uptime? Is there an outage?
Avandrive Desktop Software  
  • What is the Avandrive Desktop Software?
  • What if I want to connect through a proxy? How do I set that up?
  • What ports does the Avandrive client use?
General Information  
  • What is Home Pro?
  • Do we have any limitations on transfer speeds or bandwidth?
  • How can I keep up with Avandrive's news and developments?
  • How safe is my data with Avandrive?
  • Does Avadrive offer free versions of its products?
  • What are the minimum system requirements for Avandrive?
  • What do you mean by the term unlimited storage space?
  • What is the difference between Avandrive Backup and Avandrive Storage?
  • How do I get any updates for Avandrive?
  • Where is my data stored?
  • How to create a PayPal account
  • How to create a support ticket
Support
Real People Support
We have the best, real support team around, ready to help you with whatever you need, instantly.
Compatible with any device.
View and edit files on your Avandrive from any web browser on your computer, mobile and tablet.
Compatible with any device